Privacy Policy

Information We Collect

When you contact us or complete an enquiry form, we may collect:

• Your name and the contact details you provide, such as mobile number, WhatsApp number or email address.
• Your study interests and programme preferences, such as study level, subject area, study mode and preferred destination.
• Your current qualification and any notes you choose to add to your enquiry.

How We Use Your Information

We use the information you provide to respond to your enquiry, discuss suitable study options and provide general education guidance and follow-up support related to your request.

Contact Preferences and Consent

Where you have provided your consent, we may contact you by WhatsApp, phone call or email to respond to your enquiry and share relevant study information. You may ask us to stop contacting you at any time.

Sensitive Documents

Please do not submit sensitive documents such as passports, academic certificates, identity documents or financial information through the general enquiry form. Such documents should only be shared when specifically requested through an appropriate secure process.

Data Retention

We keep enquiry information only for as long as it is needed to respond to your request and provide related guidance, or for as long as required by applicable law. Information that is no longer needed is deleted or archived.

Data Security

We take reasonable organisational and technical measures to protect the information you share with us against loss, misuse and unauthorised access. No method of transmission over the internet can be guaranteed to be completely secure.

Third-Party Service Providers

Where applicable, we may use trusted third-party providers for website hosting, online forms, website analytics, customer relationship management (CRM) and communication tools. These providers may process limited information on our behalf and only for the purposes described in this policy.

Cookies and Website Analytics

This website may use cookies or similar technologies to support basic functionality and to understand how visitors use the site. You can control or delete cookies through your browser settings.

Your Rights

You may request access to the personal information we hold about you, ask for it to be corrected or updated, ask us to delete it, or withdraw your consent to be contacted, subject to applicable law.

Privacy Enquiries

For any question about this policy or your personal information, please contact us at info@hamad-edu.com.